Annual Passholder previews for Journey of Water Inspired by Moana got off to a chaotic start this morning at EPCOT with confusion surrounding the Virtual Queue.
Unlike other recent passholder previews, guests did not have to register for a preview window, resulting in many passholders arriving at park opening expecting to join a standby line.
Disney quickly activated a special version of a Virtual Queue that was only accessible via scanning a QR code near to The Land pavilion. Guests joining what they thought was a standby line ultimately arrived at a QR code poster just to scan to join the queue. The QR did not work for many users, leaving those guests to visit a Cast Member to be manually added to the Virtual Queue.
Complicating matters further, other guests were arriving at the QR code poster from the Imagination side, bypassing the physical queue to scan the Virtual Queue code.
Disney has now updated the My Disney Experience app to enable the Virtual Queue for Journey of Water via the standard Virtual Queue tab in the app. The QR code scan is no longer required, and guests do not need to wait in a line to scan a code.
Managers in the area say it is unlikely that the standby line will reopen, and it will remain a Virtual Queue only for today at least.
Guests can only use the Virtual Queue once per day, and guests must be inside the park to join.