MGM cyberattack leaves thousands of guests on the Las Vegas strip LOCKED OUT of rooms at hotels like the Mandalay Bay and Bellagio – as clip shows Aria Casino’s slot machines out of service
- MGM Resorts has about 48,000 rooms on The Las Vegas Strip
- Properties include Mandalay Bay, the Bellagio, and MGM Grand, among others
- MGM said it’s working with police after identifying a cybersecurity issue
Thousands of guests at MGM Resorts in the Las Vegas strip have been locked out of their hotel rooms after the company was hit with a cyber attack, according to reports.
MGM Resorts International has about 48,000 rooms on The Strip. The company’s properties include Mandalay Bay, the Bellagio, Luxor and MGM Grand, among others.
The outage, first detected on Sunday night, has affected company emails, reservations, room keys and casino slot machines.
The company said in a statement on Monday: ‘MGM Resorts recently identified a cybersecurity issue affecting some of the Company’s systems. Promptly after detecting the issue, we quickly began an investigation with assistance from leading external cybersecurity experts.
‘We also notified law enforcement and took prompt action to protect our systems and data, including shutting down certain systems. Our investigation is ongoing, and we are working diligently to determine the nature and scope of the matter.’
The system outage appears to be affecting slot machines at the company’s casinos
Guests at MGM Resorts in the Las Vegas strip have been locked out of their hotel rooms due to a cyber attack, according to reports
A concierge at the iconic Bellagio hotel told NBC News 3 the whole system is down ‘internally and externally’ and it’s unclear when it will be restored.
All computer operations are currently being done manually, the hotel worker said.
Meanwhile guests of MGM properties have taken to social media to speak about the situation, with many saying they are unable to get into their rooms.
Footage shows the casino at the ARIA with the machines off as the outage continued just before 4pmEST.
MGM is the biggest employer in Nevada and owns most of the casinos on the Strip.
The company’s website is currently unavailable and directing potential guests to call for reservations.
Guests of MGM properties have taken to social media to speak about the situation
ATMs and credit card machines are down – restaurants at the properties are only taking cash and room charges have been paused.
Guests told 8NewsNow they were locked out of their rooms on Sunday night and unable to buy food due to the system outage.
Some have claimed they were left unable to claim their ticket and cash out after playing at the casino’s slot machines.
The outage appears to be affecting MGM properties outside of Vegas, including the Borgata in Atlantic City, New Jersey, and the Mississippi-based Biloxi.
MGM was hacked back in 2019, with a reported 142 million guests affected.
Among the people implicated in the breach were Twitter CEO, Jack Dorsey, and Justin Bieber according to prior reports.
ZDNet verified that there was no financial information in the breach and according to an MGM spokesperson, mostly consisted of, ‘contact information like names, postal addresses, and email addresses.’