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Airlines All Extend Maui Travel Waivers As More Details Emerge

This morning we checked all of the airlines that fly to Hawaii to determine if there had been any changes to their Maui fire travel waivers. And in fact, there have been changes once again. The airlines have just become significantly more flexible on the waiver offers. Hawaiian, for example, will allow passengers with flights up to December 15 to change flights, or if you were traveling up to September 15, to receive a refund entirely. Each of the airline’s waiver policies varies significantly, so we are again providing the links to each so you can get the details. Please let us know if you have any questions in the comments below.

For those scheduled to travel by August 31, Alaska is now allowing changes so long as travel is completed by October 1, 2023. The airline will now allow you to “Change your trip without a fee. No difference in fare will apply for new travel to/from Maui (OGG), Honolulu (HNL), Kona (KOA), Lihue (LIH) through October 1, 2023 in the same cabin.
Cancel your trip without a fee and choose to deposit the funds into your Account wallet, or receive a credit certificate for future travel.”

American will allow those passengers who purchased tickets by August 9 for travel through September 16 to rebook for travel through November 18. This applies to all fare classes including Basic Economy. The airline says you can “Change your origin or destination to Honolulu (HNL), Kona (KOA) or Lihue / Kauai (LIH), Hawaii; Rebook in the same cabin or pay the difference; Cancel your trip and request a refund.” All changes must be made by September 16 and flights must be flown within one year of the original purchase date.

For travelers who had travel plans through August 14, Delta has extended their travel waiver policy. “When rebooked travel occurs on or before September 19, 2023 in the same cabin of service as originally booked, the fare difference will be waived. A fare difference may apply when the waiver is class to class restrictive and the original booking class is not maintained in the rebooked itinerary. When rebooked travel occurs after September 19, 2023, a difference in fare may apply.”

The Hawaii hometown carrier has now extended travel waivers for travel through December 15, 2023. “Due to an emergency and evacuation situation caused by fires on the island of Maui, a travel waiver is available for guests traveling to/from Kahului (OGG) between Aug. 9 – Dec. 15, 2023 HST. The options provided include rescheduling flights at no additional cost including no fare difference. You can also cancel your flight and have the value applied as a future ticket credit so long as future flights are flown within one year of original purchase. Or, if you were traveling between August 9 and September 15, “you have the option of receiving a refund for your trip. Refund requests must be made to our Reservations department or via our online form by September 1, 2023. For those submitting the online form, please ensure that your request includes the topic, “Refund,” and sub-topic, “Maui Fire Travel Waiver.”

In addition to its normally generous policies regarding changes and cancellations, Southwest has added the following flexibility. “Between Wednesday, August 9 through Monday, September 4, Customers holding reservations to, from, or through Kahului (Maui), HI – OGG can alter their travel plans, and may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying additional charges. In order to provide our Customers with maximum flexibility, Customers scheduled to travel to, from, or through Kahului (Maui), HI – OGG during this time period may also change their departure/arrival to any of our Hawaii destinations… without paying any additional charge.

United has also extended the duration of its Maui travel waiver to November 18, as follows. United does not, however, allow for a change in Hawaii destination city. “You can reschedule your trip and we’ll waive change fees and fare differences. But, your new flight must be a United flight departing between August 10, 2023 and November 18, 2023. Tickets must be in the same cabin and between the same cities as originally booked. If your new trip is after November 18, 2023, or is to a different destination, we’ll still waive any change fees but you might have to pay a fare difference depending on the flight. If you cancel or don’t take your trip, you can get a full refund.”


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