No water, food, or bathrooms for airplane stuck at Savannah Hilton Head; why it took 4 hours to get them off the plane
3 Atlanta bound planes were diverted to Savannah Hilton Head International Airport over the weekend due to weather conditions. Passengers from those planes contacted WJCL 22 News for help; Lizzy Phillips says her family sat inside the plane for 6 hours without bathrooms, water, or food. “It was just supposed to be a quick hour and a half flight so you don’t bring a lot of food and extra provisions.” said PhillipsThey were stuck for 4 hours in Savannah Hilton Head, 6 hours overall on the plane.Savannah Hilton Head International Airport, only does domestic flights…that’s why the international flight from the Bahamas had to force land here, Delta says there were no customs for the passengers to go through, leaving them stuck. In a statement to WJCL 22 News Delta said this;“Flight 5062 from Eleuthera, Bahamas to Atlanta diverted to Savannah due to inclement weather. Limited accessibility of airport customs agents resulted in the flight crew not being authorized to allow customers to exit the aircraft for an extended period of time. Delta apologizes for the inconvenience to our customers, and we are reviewing the circumstances that led to the unfortunate cabin experience.” -DeltaPart of that unfortunate experience, the one working bathroom flooding.“She opened up the door, and said oh my god the toilet is overflowing.” said Phillips.After hours the situation got dire, their child having to use the bathroom in a bag in the isle. Passengers were able to get off the flight around 10:30pm transported to the Savannah Ports to go through customs there.The Phillips family speaking to Delta today.“I can’t believe there isn’t a protocol for situations like this, and she said, this situation is unprecedented. I’ve never heard of it like this when so many things went wrong.” said Phillips.According to Delta website it’s an F-A-A violation to hold passengers past 3 hours, they were there for 4.
3 Atlanta bound planes were diverted to Savannah Hilton Head International Airport over the weekend due to weather conditions.
Passengers from those planes contacted WJCL 22 News for help; Lizzy Phillips says her family sat inside the plane for 6 hours without bathrooms, water, or food.
“It was just supposed to be a quick hour and a half flight so you don’t bring a lot of food and extra provisions.” said Phillips
They were stuck for 4 hours in Savannah Hilton Head, 6 hours overall on the plane.
Savannah Hilton Head International Airport, only does domestic flights…that’s why the international flight from the Bahamas had to force land here, Delta says there were no customs for the passengers to go through, leaving them stuck.
In a statement to WJCL 22 News Delta said this;
“Flight 5062 from Eleuthera, Bahamas to Atlanta diverted to Savannah due to inclement weather. Limited accessibility of airport customs agents resulted in the flight crew not being authorized to allow customers to exit the aircraft for an extended period of time. Delta apologizes for the inconvenience to our customers, and we are reviewing the circumstances that led to the unfortunate cabin experience.” -Delta
Part of that unfortunate experience, the one working bathroom flooding.
“She opened up the door, and said oh my god the toilet is overflowing.” said Phillips.
After hours the situation got dire, their child having to use the bathroom in a bag in the isle.
Passengers were able to get off the flight around 10:30pm transported to the Savannah Ports to go through customs there.
The Phillips family speaking to Delta today.
“I can’t believe there isn’t a protocol for situations like this, and she said, this situation is unprecedented. I’ve never heard of it like this when so many things went wrong.” said Phillips.
According to Delta website it’s an F-A-A violation to hold passengers past 3 hours, they were there for 4.
